TERMS & CONDITIONS

Last updated: 2026 08 13

Welcome to Tsukikobo.

These Terms & Conditions apply to purchases made through the Tsukikobo website at www.tsukikobo.com. By placing an order through the website, you agree to these Terms & Conditions.

1. About Tsukikobo Tsukikobo is operated by: Business name: Robertos Variakojytės Kurybinė Veikla .

Country: Lithuania

E-mail: shadows@tsukikobo.com

2. Products Tsukikobo creates and sells handmade and/or independently designed products. Because many of our products are handmade, small differences in colour, texture, shape or finish may occur. These differences are part of the handmade nature of the product and are not considered defects where the item remains consistent with its description and photographs. Product photographs are intended to represent the products as accurately as possible. Colours may appear slightly different depending on your screen settings.

3. Product availability Many Tsukikobo products are produced in limited quantities. If an item becomes unavailable after an order has been placed, I will contact the customer as soon as reasonably possible and provide an appropriate solution, which may include a replacement, alternative product or refund.

4. Prices and payment All prices displayed on the website are shown in EUR unless otherwise stated. The applicable price is the price displayed at the time the order is placed. Payment must be completed before an order is processed.

5. Order processing Orders are normally prepared within 1-3 business days, unless a different processing time is stated on the product page. Handmade, made-to-order or personalised items may require additional processing time.

6. Order cancellation If you need to cancel an order, please contact me as soon as possible. I will do my best to accommodate cancellation requests received before the order has been prepared or shipped. Once an order has been shipped, it can no longer be treated as a simple pre-shipment cancellation. Where the customer has a legal right to withdraw from the purchase, the applicable return and withdrawal procedure described in the Returns & Refund Policy will apply. Nothing in these Terms & Conditions limits any mandatory consumer rights provided by applicable law.

7. Shipping Orders are shipped from Lithuania. Available shipping destinations, estimated delivery times and shipping costs are displayed during checkout or on the relevant product/shipping information page. Tsukikobo is not responsible for delays caused by postal services, customs authorities, strikes, extreme weather, or other circumstances outside the seller’s reasonable control.

8. Customs and import charges For orders shipped outside the European Union, the customer may be responsible for customs duties, import taxes, VAT or other charges imposed by the destination country. These charges are outside Tsukikobo’s control.

9. Returns and refunds Customers may have a statutory right to withdraw from an online purchase. The conditions and exceptions are described in the Returns & Refund Policy. Nothing in these Terms removes or restricts mandatory consumer rights.

10. Personalised and made-to-order products Certain products may be made specifically according to the customer’s specifications or may be clearly personalised. Where applicable law allows an exception from the statutory right of withdrawal for such products, the relevant product listing will clearly state that the product is personalised or made to order and that the statutory withdrawal right may not apply.

11. Damaged or incorrect orders If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at shadows@tsukikobo.com and provide photographs of the item and packaging. We will assess the issue and provide a remedy in accordance with applicable consumer law.

12. Intellectual property All photographs, product designs, artwork, graphics, text, logos and other original content appearing on the Tsukikobo website are owned by Tsukikobo or used with permission. They may not be copied, reproduced, modified, distributed or commercially used without prior written permission.

13. Limitation of liability Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

14. Changes to these Terms Tsukikobo may update these Terms & Conditions from time to time. The version applicable to an order is the version available at the time the order is placed. 15. Contact For questions regarding these Terms & Conditions, please contact: shadows@tsukikobo.com

RETURNS & REFUND POLICY

1. European Union customers – right of withdrawal If you are a consumer purchasing from within the European Union, you generally have the right to withdraw from an online purchase within 14 days of receiving the goods, without giving a reason. The withdrawal period and its exceptions are governed by applicable consumer law. (European Union) To exercise this right, contact:shadows@tsukikobo.com Please clearly state that you wish to withdraw from your purchase and include your order number.

2. Returning an item After notifying us that you wish to withdraw, please return the item within the legally applicable period. Unless otherwise required by law, the customer is responsible for the direct cost of returning the goods. We strongly recommend using a tracked shipping service when returning an item.

3. Refunds Once a valid withdrawal has been made, we will process the refund within the legally required period. For goods, we may withhold the refund until: the returned goods have been received; or the customer provides evidence that the goods have been sent back. This is permitted under EU consumer rules. (European Union) Where required by law, the refund includes the cost of standard outbound delivery. Additional costs resulting from the customer’s choice of a more expensive delivery option are not necessarily refundable. (European Union) Refunds will normally be made using the original payment method.

4. Condition of returned products Customers may inspect goods as they would in a physical shop. If a product has been used or handled beyond what is necessary to establish its nature, characteristics and functioning, the customer may be responsible for any resulting reduction in value where permitted by applicable law. (European Union)

5. Personalised and made-to-order products The statutory right of withdrawal may not apply to goods made according to the customer’s specifications or clearly personalised. Where this exception applies, the relevant product listing will state this before purchase. (European Union) 6. Faulty, damaged or incorrect products If your item arrives damaged, defective or does not correspond to your order, please contact us at shadows@tsukikobo.com. Please include: your order number; photographs of the product; photographs of the packaging where relevant; a short description of the problem. This type of issue is separate from a change-of-mind return. Consumers in the EU have statutory rights concerning goods that are faulty or do not conform to the contract, including a minimum legal guarantee period of two years under EU law, subject to applicable national rules and exceptions. (European Union)

7. Exchanges: We do not offer direct exchanges. Please return the original item where legally permitted and place a new order.

8. How to request a return Please contact: shadows@tsukikobo.com with your order number and the reason for the return. We will then provide the return instructions applicable to your order.

SHIPPING POLICY

1. Where we ship Tsukikobo ships orders from Lithuania to selected international destinations. Available destinations may change depending on shipping availability, customs requirements and other applicable restrictions. The currently available countries are displayed during checkout.

2. Processing times Orders are normally prepared within [1-3 business days]. Please note that handmade or made-to-order products may require additional preparation time. The estimated processing time will be indicated on the relevant product page whenever applicable.

3. Delivery times Delivery times are estimates rather than guarantees. International delivery may take longer because of: postal delays; customs processing; public holidays; strikes; weather; incorrect or incomplete delivery information; circumstances outside our control. Delivery time depends on your country’s distance from Lithuania and usually takes between 1–4 weeks.

4. Tracking Where a tracked shipping service is selected or included, a tracking number will be provided after dispatch. Please make sure that the shipping address provided during checkout is correct.

5. Lost or delayed packages If your package appears to be delayed, please first check the tracking information. If the package appears to be lost, contact us at shadows@tsukikobo.com and provide your order number. We will assist with the available postal investigation or other appropriate next steps.

6. Customs and import fees Orders shipped outside the European Union may be subject to customs duties, import VAT, brokerage fees or other charges imposed by the destination country. These charges are the responsibility of the customer unless explicitly stated otherwise at checkout. Tsukikobo cannot guarantee the amount or timing of any customs charges.

7. Incorrect address Please check your shipping address carefully before completing your purchase. If an order is returned to us because the address was incorrect or incomplete, please contact us. Additional shipping costs may apply if the customer requests that the order be sent again. 8. Damaged packages If your package arrives visibly damaged, please take photographs of the package and its contents before disposing of the packaging. Contact us at shadows@tsukikobo.com as soon as possible.

PRIVACY POLICY

Tsukikobo respects your privacy and processes personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) where applicable.

1. Who is responsible for your data? The data controller is: Robertos Variakojytės Kurybinė Veikla E-mail: shadows@tsukikobo.com. Website: www.tsukikobo.com

2. What information we collect Depending on how you interact with the website, we may collect: name; billing and delivery address; email address; telephone number, if provided; order information; payment-related information necessary to process an order; communications you send to us; technical information such as IP address and browser/device information; information collected through cookies or similar technologies where applicable.

3. Why we use your information We may process personal data to: process and fulfil orders; arrange delivery; process payments; communicate with customers about orders; respond to customer enquiries; handle returns, refunds and complaints; comply with legal and accounting obligations; prevent fraud and misuse; improve the website and customer experience; send marketing communications where we have a lawful basis to do so.

4. Payment information Payments may be processed by third-party payment providers. Tsukikobo does not normally receive or store customers’ complete payment card details. Payment providers process payment information according to their own privacy policies (Stripe, PayPal).

5. Shipping providers To fulfil an order, we may provide necessary customer information to postal services, couriers and other delivery providers. This may include your name, address, email address and/or telephone number where necessary for delivery. 6. Service providers We may use third-party providers for services such as: website hosting; payment processing; shipping; email communication; analytics; website security; accounting. (lp express)

7. Cookies The website may use cookies and similar technologies. Some cookies may be necessary for the website to function. Other cookies, such as analytics or advertising cookies, may require your consent depending on their purpose and applicable law. [

8. Marketing emails If you subscribe to Tsukikobo marketing communications, we may use your email address to send newsletters, product announcements and other marketing communications. You can unsubscribe at any time using the unsubscribe link in the email or by contacting shadows@tsukikobo.com.

9. How long we keep information We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including where necessary to fulfil legal, tax, accounting or dispute-resolution obligations. Different categories of information may therefore be retained for different periods.

10. Your GDPR rights Depending on the circumstances, you may have rights including: the right to access your personal data; the right to correct inaccurate data; the right to request deletion; the right to restrict processing; the right to object to certain processing; the right to data portability; * the right to withdraw consent where processing is based on consent. To exercise your rights, contact: shadows@tsukikobo.com

11. Complaints If you believe your personal data has been processed unlawfully, you may contact the relevant data protection supervisory authority. For a Lithuanian data controller, the relevant authority is the State Data Protection Inspectorate (VDAI).

12. Changes to this Privacy Policy We may update this Privacy Policy when necessary. The latest version will always be published on this website.